Banks, Look Both Ways: Are you Ready for Private Equity?

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Is it just me, or is everyone tweeting about their "best of" list?  I'm not throwing stones; far from it, I'm simply taking a different tact and sharing some of my favorite stories that Bank Director covered in 2011.  The hook?  Each story relates to 2012 in some practical/specific way.

When we re-open our offices next week, I'm going to put a motion in front of our team to designate 2011 as the "Year of the CEO's iPad."  From our Acquire or Be Acquired conference last January --where maybe 15% of the audience were geeked out -- through our most recent Boardroom Forum on Lending -- with iPads and iPhones dueling for space in front of attendees -- CEOs, Chairmen and members of the boards of banks must have driven Apple's impressive sales numbers.  For a so-called tech-wary bunch, I saw a whole heckuva lot of Apples at our events.  Where laptops dominated the conference scene in 2010, 2011 wraps up with tablets galore.

This change in how our attendees consume and share information mirrors the quick changes that banks are facing with their customer base.  For example, ever-less-loyal, mobilely-enabled customers are going online in droves to shop for the most favorable rates, highest returns and superior mobile banking experiences.  This is putting additional stress on bank executives and their boards already under considerable pressures to grow a franchise, increase profitability and raise capital.

Against this bleak backdrop, private equity firms like TPG Capital, Sequoia Capital and General Atlantic have made their mark as banks seek capital for growth.  With relatively few in a position to successfully tapping the equity markets, let me offer up a story from our 3rd quarter issue that looks at private equity’s elevated interest in the financial community (is it good news for banks?).  The hook to 2012: private equity funds might play an increasingly important role in re-capitalizing the U.S. banking industry:

On the surface, it seems like a no-brainer: banks need capital to bolster loss-battered balance sheets, meet stiffer regulatory capital requirements or... take advantage of expansion opportunities.

Regardless of its motivations, PE has been there when more traditional forms have been absent. “The industry needs capital anyway it can get it,” says Ralph “Chip” McDonald III, a securities law partner at Jones Day in Atlanta. “For many banks—especially those that lack an active public following—private equity is often the best, if not only, solution.”

Beyond the money, PE firms often bring a little something extra to the party: Merger-and-acquisition prowess, mortgage servicing efficiencies or simply the wisdom of experienced bankers who have been through previous tough cycles or hold other investments, and understand what it takes to succeed.

However, the field of private equity funds focusing on banks has shrunk, creating a more competitive landscape.  While private equity industry leaders have a brighter outlook for their year ahead (according to KPMG’s 2011 Private Equity Executive Survey), few have the same sunny optimism for the financial community.  Financial institutions are getting hit with increased regulatory costs and rules that lower fee income -- at a time when interest rates are already low.  Banks must keep higher levels of capital and better quality capital on their books in the midst of a low-growth environment, while earning less in fees for everything from debit cards to overdraft.  Not exactly the recipe for attracting new investment.

Looking ahead, the pressure to raise capital will become even more intense and consolidation throughout the industry will happen (when merits its own column).  To be sure, banks with proven business models and established brands will find fresh capital -- albeit at depressed prices.  So what PE firms are willing to take a chance on banks -- and when they do, what do they want in return?  Questions I expect we will discuss and address rather regularly in the new year.

On the road again

As an infrequent poster to DCSpring21 these days, a quick check-in from the Accela Express' quiet car as I roll up towards New York City.  A busy few weeks of travel has kept my blogging to a Bank Director minimum; Chicago, Nashville, New York (x2) with a quick trip out to California for good measure.  But I did not post this to complain or solicit sympathy.  Quite the contrary!  I simply wanted to give the heads up that for anyone involved in conceptualizing, developing and/or delivering online information products, I'll be tweeting later today from the Plaza Hotel and MarkLogic's Digital Publishing Summit.  

As I see it, my trip up to the city for the day is time well spent.  In addition to seeing a few of Bank Director's clients, I'm really interested to hear Dave Kellogg (the CEO of MarkLogic) talk about transformation in the media industry and how a company like ours might leverage content assets.  I'm also keen to hear his views on what media companies might do with community and social applications. (*As a side note, I spent yesterday morning talking with Nxtbook about how we might better incorporate mobile delivery of content via applications for smart phones and the iPad for our publication, so the timing of this event lines up nicely with my week so far.)

So if you're interested, you'll know where to find me online later today.  P.S. -- the hash tag for this event is #DPS10.

Tech, Tech, and more Tech

I'm a sucker for content creation + distribution stories, so let me pay it forward with one of my own...

One of the cool "new" things we've recently introduced is an electronic version of Bank Director using NxtBook.  As a number of you know, digital magazines offer companies like ours an interesting opportunity to optimize a publication with video, audio and hyperlinks while saving money traditionally spent on printing costs.  More than just impressions and click throughs, I'm keen to explore the promise of creating interactive experiences that benefit a reader and an advertiser.  Take a look at our digital version -- I'd love to hear your thoughts; please feel free to comment below.

On the subject of engagement, I've been doing a ton of reading about the various technologies that officers + directors of financial institutions have asked us about.  Whereas technology was once the bane of most executives' day, online banking is standard, check imaging has become nearly universal and electronic bill pay the norm (*to this last point, I have to give a nod to my dad + all the smart and talented folks at InteliData who were just a bit too far out in front of this trend in the late 90s/early parts of 00's).  What I'm finding is more and more banks are offering advanced services such as merchant remote deposit capture while using sophisticated business analytics tools to retain customers, detect fraud, or build loyalty programs.  Clearly, these are not the old days of using an ATM with one hand while reconciling your check book with the other.

So, at a time when consumers are “more skeptical” of their bank’s brand and apt to move away from banks with poor service (according to a report put out by Accenture this July), a large majority of bankers see customer-retention efforts tied strongly to technology like customer analytics, integrated service channels and personalized offerings as imperative to growth.  Some good food for thought -- again, c/o Accenture -- and inspiration for future posts here on DCSpring21.

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While I'm thinking tech, let me suggest a few new twitter follows.  Yes, jumping the gun on the #followfriday; still, from a banking perspective, @kelsey8762, @bankdirector and @GrantThorntonUS are just a few worth following.